Dear customers,
Due to several requests from customers, we have changed the way the system considers a change in passenger names which will trigger the "Name change fee"
The system will check the similarity difference between name changes and will decide if the name change is applicable.
Examples:
- Green > Greene - will not be considered a change.
- Green > greenth - will be considered a change.
We decided not to determine the change according to the number of replaced letters since some vowels change might be considered as a change, this function ignores such changes.
If you would like to change the "Similarity level" to higher (any change) you can do so in the "Company settings" and change it from 4 to 5 (4 is the default for minor changes)
You can lower the similarity changes to 3 which will allow even more changes without a fee.
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