In this article you will learn how to split booking in a PNR, and create automatic PNR.
Split booking feature not available in all packages. If you can't find Split booking icon, please contact your administrator
You want to split a booking when a group of few passengers under the same PNR flying together, and at least one of them is changing the flight time and / or destination.
You can also split a booking based on the "Services" and take one or more services to a new booking with all the passengers from the original booking.
The split process takes the selected passengers / services and funds and transfer to a new PNR.
In order to issue a split booking, at first locate the relevant PNR, and get into the PNR screen.
Then, click on the split booking icon on the top right area of the PNR screen.
Note: The alert tells the PNR is ticketed and the system will cancel and re-ticket the PNR.
After you approve and confirm, system now redirect to the split booking screen.
In the screen, you can select "Services" or "Passengers" for the split action.
Select the passengers or the services to split and then the amount of money to transfer to the new PNR.
The amount will automatically be calculated based on your selection, yet you can change it if you would like.
Now you can see a new PNR screen.
- System create a new PNR
- The funds to transfer utilized as deposit in the new PNR.
- Under the remarks area you can see and switch to the original PNR
NOTE: In case the original PNR is already ticketed and you decide to use the Split option but not to transfer all the funds of the original PNR to the new one, the new PNR will be created in HN (Holding need) status and you will need to process the payment and ticketing of the booking, only then you will be able to make any amendment or cancellation.
Also if all the funds are not transferred to the new PNR, the difference will be placed in the original PNR only if the deposit does not exceed the 'MAX deposit limit' option of the user. In case the deposit exceeds the 'MAX deposit limit' it will place also the original PNR in HN status until a refund is processed and only then the PNR can be ticketed again.
We have also added a permission in the CRS users:
And CRS agents:
By marking this permission will allow users to have the new PNR in PN (pending) instead of HN and they will be able to make amendments or cancellation before balancing the PNR.