In this article, you will learn how to manage and update cancellation policies.

Flight cancellation fees are managed from the Classes sub-module. There are up to 4 periods of cancellations.

Steps to Change Cancellation Policy:

1. Navigate to Marketing -> Classes.
2. Select the class for which you want to change the cancellation policy.
3. In the popup screen, the second segment is related to the cancellation policy.

Cancellation types

GO7 offers 4 periods of cancellation, each set for X amount of hours prior to the flight time. For each period, select the fee type:

1. Fixed Fee per Passenger: The value is in the basic currency of the system.
2. Fixed Fee per Passenger per Service: Cancellation applies only on the service within the cancellation period. Value is in the basic currency of the system.
3. Percent per PNR: The value is in percentage.
4. Percent per Service: The value is in percentage.
   • The checkbox for 'Include TAX' determines if you keep the tax or refund it back to the customer.
   • It's not mandatory to use all 4 periods.

Cancellation Policy Diagram: