Actions can be preformed on this sub-module :
New Click on New to create a new record.
View Click on a record to view the record.
Filter Filter the results on this screen and create a customized report.
|Class||Class code to apply agent TTL|
|TTL (hr)||This setting will override any other TTL settings of this class for this agent|
NOTE: Some of the permissions above might be restricted for your user login, please ask your administrator if you encounter a need for a permission in this screen