Send Flight SMS

In this article you will learn how to send SMS to passengers on a specific flight.

SMS can be sent from PNR screen also, learn more.

To send SMS to passengers on a specific flight, first, locate the relevant flight screen.

Click on the cell-phone icon on the top right

The system now displays the SMS screen.
On the SMS screen, you can select the passengers and/or customers to whom the SMS will be sent.
NOTE: Only passengers and/or customers with a phone number will be shown.

Next, write a customized SMS message. You can use variable placeholders that will be automatically replaced in the SMS.


If you have created templates for SMS you can use instead with the drop-down menu. (Not sure to create SMS templates? Learn more.)

Our Variable Placements:

You can put variable placements so the system would automatically replace with content from the booking:

  • {PNRREF} - PNR Reference
  • {PNRNAME} - PNR name
  • {PTLGMT} - Payment time limit in GMT
  • {TTLGMT} - Ticketing time limit in GMT
  • {CUSTNAME} - Customer name
  • {AGTNAME} - Agency name
  • {PAXNAME} - Passenger name (valid only if sent to the passenger)
  • {PNRLINK} - Link to booking


Have more questions? Submit a request


Powered by Zendesk