30/Dec/2012 - Version 3.9

  1. Server upgrades:
    We have moved our DB server to brand new servers with new capabilities, better monitoring, better system performance, better load balancing.
  2. New features:
    1. New Permissions management option:
      You can now easily manage permissions on the system, in the “Administrations” module, there is the “Permissions” sub-module.
      This sub-module include all the permissions and the reports per user group.


      1. Select the User group you want to change
      2. Click “Manage” green button.
      3. Apply the changes you want for this group.
      4. Click the Save button on the top right of the sub-module.
      5. Note- You have one group which is the default group with all the permissions, normally it is the administrator group, do not remove rights for this group totally, as this will result in the system invoking the rights to all the other groups.
      6. If you are not in the default group, you will see “Apply defaults” this button will copy from the default group.
    2. New “User groups” management:
      You can manager your company’s user groups in the system, under “Administrations” module you will find “User groups” sub-module, in this sub-module you will see the existing user groups and you can create new ones.


      1. Click on the “New” button
      2. Name the group
      3. Mark “Active”
      4. For Agencies CRS access, apply the check-box “AGT Only”, if this checkbox is marked, the system will allow permission structure as applies to CRS access users only and the Group will be shown in the list of “Permissions” in “CRS Agents” sub-module in “Agents” module.
    3. New “Debit types” management:
      You can now manage your company’s debit types, under “Accounting” sub-module, you can see “Debit types” sub-module, this sub module will allow you to manage the debit types that exist in your system.
      The records you enable here will be shown in the receipt of the PNR when accepting “Debitcard” payment type, this will also appear on reports.


      1. Click on “New” button
      2. Write a name
      3. Activate
      4. Click “Save”
        Note – the permission to change this was given to the administrations groups only, if you wish to apply this permission to another group, go to “Permissions” sub-module and grant “Debit type” permission under “Accounting” to the group that you want
    4. New “Expiry” Fare:
      The fare structure system got a new feature which you can set to expire the fare according to the flight date, for example, if you have a fare that is valid from 01/01/13 until 31/12/13 and the flight is on the 20/04/13 and you want the fare to expire 5 days before the flight date, so you don’t sell in a low rate 5 days before the flight, you just apply the Expiry to 120 hours (5×24).
      If you want the fare to be available until the flight’s date and time, leave it as 0.
    5. Ticket terms control:
      You can now control the ticket terms in the system, go to “Ref templates” sub-module under “Administrations” module, you will see a button “Ticket terms” next to the “New button” click on it and change the ticket terms to what you would like.


      1. Ticket terms – apply to ticket terms which come on website bookings and ticket terms which are included in “Ref templates”
      2. Short Ticket terms – Apply to ticket terms which are printed when you have printed a separate ticket for each passenger (from the PNR button screen)
      3. Note – the permission to change this was given to the administrations groups only, if you wish to apply this permission to another group, go to “Permissions” sub-module and grant “Ticket terms” permission under “Administrations” to the group that you want.
    6. Company control panel
      You have the possibility to control from now on, some company settings, this is done in the “Administrations” module under “Users” sub-module, you have a new button on the right top section named “Update company settings”, the screen includes the following:


      1. Company address – the address which will show on all official documents from the system.
      2. Time zone – the system time zone for calculating booking time limits.
      3. Child from – to – this will show the child’s ages allowed during the availability process in the CRS.
      4. Payment time limit – this is the payment time limit, which will tell the system to hold the PNR in PN status before canceling:
        1. 0 – The system won’t cancel PN bookings
        2. -1  – The system will cancel non paid PN bookings at midnight
        3. >0 (for example 24) – The system will keep PN bookings without payments for 24 full hours.
      5. Web PTL – explained later in the document
      6. Agency PAX booking limit – the option to limit max agency bookings, leave 0 for no limits
      7. Minimum group PAX for discount – This gives you the option to have a group discount calculated automatically, so when you have a group for example of 10 and this limit is set to 9, the system will look for a discount called “Group” and will apply it automatically on a booking when the “Group” check-box is marked.
      8. Minimum PAX to apply Group – gives you the option to have a minimum of passengers in a booking to click the “group” check-box in the booking screen.
      9. Reservations E-mail – To this e-mail the system will send reservations notifications from website, CC to TTL e-mails etc., only one e-mail should be written there.
      10. Marketing Contact – This section is for marketing person which contacts will be raised for LDS connection.
    7. Payment time limit (PTL)
      Up until now, the PN status of the PNR was set according to a fix setting within the system, you have read in the last paragraph that you can update its “company level” setting, we have given you even more permission now, you can now enable users to set “Payment time limit” per specific PNR, so the PNR will remain in PN status until the customer have paid you, with an automated cancellation date so you won’t end up with unused seats / allocations.
      To enable this feature follow this:


      1. Go to “Administrations” module
      2. Go to “Users” sub-module
      3. Click on the user you wish to enable the option
      4. Check the check-box next to “Allow PTL change”
      5. Save.
      6. Login as the user you have changed.
      7. Go to a specific PNR
      8. If the PNR is in PN status, you will see a “Payment time limit” notification.
      9. Click on the calendar next to it.
      10. Update the date.
        1. Note – the date can’t be more than the TTL
        2. Note – the date can’t be earlier than “now”
        3. Note – if you choose a date and then go and update the TTL / select a service with an earlier TTL of the PTL you have defined, the system will update the PTL automatically.
      11. Click Save.
      12. The booking will not be cancelled until the PTL have passed.
      13. PTL timings are in GMT/UTC
    8. New view PNR screen by Exchange
      You have the option now to view the PNR screen by a specific exchange rate you have set in the system, so for example, if you have a KSH exchange rate, you can just change the view (in the PNR screen at the top of the accounting segment). Changing the view won’t change anything in the PNR basic pricing, receipts or invoices, it will just show the PNR in the selected exchange rate.
      To enable the view by, follow the following steps:


      1. Go to “Accounting” module
      2. Go to “Exchange rates” sub-module
      3. Click on the exchange rate you want to show
      4. Mark the check box of “Show on PNR”
      5. Save.
      6. Now the exchange rate will be availble for users.
    9. Link to website
      You can now send the link to the customer (using the Ref Template) before you have filled the passenger names, the link will to go the “Itinerary” page of the website, so the customer will be able to fill in the gaps (his address, passenger names etc.) and select the payment method, pay and ticket)
  3. Websites
    1. Main Element changes
      We have change the way the main element looks an operate, due to customer requesting the main element to be more flexible, you can now have up to 10 elements which will rotate automatically one after the other, just add elements numerical order “main-element-1” ….. “main-element-9”
    2. New Packages Search engine
      For those of you which manage packages, we have added a new packages search engine, the search engine displays the “types” of packages. This search engine is automatically visible, once you have an active package on the website.
      Please follow the following steps to enable package types:


      1. Go to “Marketing” module
      2. Go to “Package types” sub-module
      3. Add types of packages.
      4. Make sure to mark “Active” and “Show on web”
      5. Go to the “Packages” sub-module
      6. Click on a package you wish to allocate a type for.
      7. Click on the “Edit” button on the top right section of the package management.
      8. Select “Type” from the selection box.
      9. Save.
    3. Mobile template
      All of AeroCRS supplied websites now come with a mobile template, your clients will be automatically transferred to a mobile HTML template that fits all of android, iPhone and Blackberry touch devices.


      1. The template is automated and you do not need to change anything in the system to get the template working.
      2. You can modify the template with a unique front screen panel, using the system “mobile-mainelement” element.
      3. You can add “About us” page by adding a “mobile-about-us” clip.
      4. You can add a header to the “Contact us” page using a new “mobile-contactus” clip.
      5. You can add additional pages to the mobile, the website Language should be “English-mobile”
    4. Keep booking feature
      We have added a new feature to the websites, a possibility to “keep” the booking for later, Normally when a customer books a booking, he is obligated to pay in order to confirm and ticket his booking. We have updated your websites with the possibility to change this option.
      A customer will be able to keep his booking for several hours, so the system won’t cancel it and the customer will reserve the seats and will be able to keep the booking alive until the “Payment time limit”.
      Currently, this feature is set to “OFF” by default to all of the websites, you can enable this feature, on the system control (see paragraph 1/F)


      1. Go to “Administrations” module
      2. Go to “Users” sub-module
      3. Click on the “Update company settings” icon on the top right
      4. Update fields:
        1. Web PTL for customers – in hours, update this field, for example, if you want the customer to have 3 hours to keep his booking, put “3” in the field.
        2. Web PTL for agents – in hours, update this field for agents making a booking in the website, NOTE – this will bypass the Booking limit and the booking will be in PN until the agent decides to confirm it.
      5. Leave Zero in order not to give your customers the option to “Keep for later”
      6. Once you have updated those fields, when the customer get to the itinerary page, he/she will have 2 buttons, one for “Keep for later” and one for “Pay & Ticket”
  4. Changed Features:
    1. Booking transfer:
      1. We have moved this sub-module to “Operations” module, in addition it loads faster.
      2. A user will need “Past booking” Permission to change old booking using the booking transfer sub-module, can be changed under “Users” sub-module, under “Administrations” module.
    2. Seat control:
      1. We have added R column, stating all the bookings on Request and Holding needs.
      2. New search operand – SCF – you can popup the seat control directly from the search engine on a single date, just click “SCF 201212” for example to pull the seat control for 20/12/12.
    3. Destinations:
      To ease the control of destinations shown in the “Charters” module you can now decide if to show or not show the destination in the drop list of the standard availability process.


      1. In “Destinations” sub-module under “Operations administrations”
      2. Click on a destination or add a new one
      3. You can see a check box – Show on AVL
      4. Mark it if you want it to be shown on the CRS availability process.
        Note- by default all destinations were marked.
    4. Flight templates:
      We have added the option to break the numerical sequence of the numbers in the flight template reports (manifest etc) when the A/C is switched, so will the numerical sequence of the passengers.


      1. In “Flight templates” sub-module under “Administrations”
      2. Click on the record you wish to edit.
      3. In Group by Select:
        1. “A/C,Pax,Routes” – The pages will be according to each A/C allocated in the service allocation of the flight, numerical sequence will be according to each A/C, and then passengers will be grouped according to routes.
        2. “A/C,Routes” – The pages will be according to each A/C allocated in the service allocation of the flight, numerical sequence will be according to the entire service regardless of A/C allocation, and then passengers will be grouped according to routes.
        3. “Routes”– Numerical sequence will be according to the entire service regardless of A/C allocation, and then passengers will be grouped according to routes.
    5. Flight templates:
      1. An option to summarize NOP and Weight totals according to what has been entered in the Check-in module was added, in order to add it to the “Flight template” mark the appropriate check-boxes.
  5. Bug fixes:
    1. Seat control:
      A major improvement to the seat control speed and time out errors.
    2. TTL view
      A major improvement to speed, filters and sort.
    3. Invoicing
      The system will not invoice 0 amounts.
    4. Booking in Firefox
      When using the CRS under Firefox, some flights had an issue with booking capability (only booking part feature) – this is fixed and Firefox users can book on CRS now.
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