04/NOV/2018 - Limit Void per agency

Dear customers,

We would like to inform you of a new functionality that we've added to the system:
Limit Void.

This feature will allow you to set the maximum of times an agency can use the Void Policy (set by class). 

In case the limit set is passed by the agency the cancellation policy will be triggered (if relevant).

You can set the limit void from the Agency screen (please set 0 for unlimited Voids).


You will be able to check the voids left for each agency from the PNR screen. VL1.png

And from the Agent Balance screen.



If you have any further questions about this new feature, please don't hesitate to contact us by submitting a ticket to our Support department, and we will be more than happy to assist you at any time. 
Have more questions? Submit a request


  • Avatar
    Arielle Abandja

    Dear on duty,

    What if we don't want the agency to be able to void a ticket.

    Best regards


  • Avatar
    Isaac Khon

    Hi Arielle,

    The void policy will be according to the class, you might not set any void policy to the classes open to your agents.

    If you have any additional doubt regarding this topic you can contact us in support and we will assist you further.

  • Avatar
    Arielle Abandja

    Dear Issac,

    For instance.

    I want to restrict the nuber of void for a specific agency; since I see on the picture above that we go to agents then agencies.

    Best regards


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