In this article we will cover the troubleshooting options for the Split Booking functionality.
If you are facing any difficulties to perform/complete the split action, please review the information bellow:
You try to click on the Split Booking button within the PNR screen, but then you encounter the following system alert:
If you already checked the points listed in the alert, but the issue still persists - the issue most likely lies within your user account permissions.
You need to make sure that the following permission are activated for you user account:
- The "Cancel Past Tickets" permission is only relevant if you are trying to split a past PNR (PNR that reached or passed the first service date)
- If the "Allow split PNR" permission is not marked, the system will deactivate the split functionality for the user.
- If you are able to open the split window, but cannot split the services - you should enable the "Split services" permission.