We want to update you on a new feature that will allow you to block CRS agents from amending a booking to a lower class priority (cheapest fare).
The new option is found under the CRS agent user settings:
When marked, this CRS agent will not be able to amend his bookings from a high class to a lower one.
You should make sure that class priority is set correctly on your flights to have this new restriction work accordingly.
Notice that the correct setup should be that the cheapest classes have the highest priority, while more expensive ones have a lower priority.
This option is relevant only once a booking is ticketed and no change of route is done.