25/FEB/2020 - Automated sending of a template for RQ bookings

Dear Customer,

We would like to update you on a new addition to the CRS which allows you to set a new template that will be sent automatically to the customer/agent's email if an RQ booking is created in the system.

You can create a special template for such cases and set it under the new "RQ PNR template" option:

When a PNR is created with at least one service in RQ status, if there is a template set for this new option on the system, this template will be sent automatically to the Agent/Customer's email.