27/OCT/2020 - Auto assign seats on online check-in

Dear Customers, 

We would like to update on a new feature that will auto-assign seats for your passengers during the online check-in process.

First, you should go to Check-in > Seat priority, where you can set the priority of rows, this will determine which rows will be assigned first for PAX using the online check-in.


The higher the number the first will be assigned by the system. 

Option Description
Active Set active or inactive the relevant record
Seat map Seat map for the assignation of the priority
Row from Row from which the record is relevant (inclusive of it)
Row to Row to which the record is relevant (inclusive of it)

Level of priority, the higher the number the first will be assigned by the system (higher comes first)

This option is intended for those airlines which would like to charge for changes of seats during online check-in, so you have to make sure to use the 'Charge on check in' option on your seat fares (under Marketing module):


In order to activate this option you should go to IBE > Website clips > Update website settings and activate 'Auto assign seats on checkin' 


When the passenger will see his information, a seat will be already assigned:



Passenger will be able to change the seat by paying for any other seat (according to your seat fares configuration).

Notice that children will be always seated together with adults, unless a booking has more children than adults in which case, children might be seated separately.
Multiple passengers booked on the same PNR will also be assigned with random seats and not always be seated next to each other.


If you have any further questions regarding this new development, please submit a support ticket directly or contact us at support@aerocrs.com 
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