GO7 Network Refund

Dear Customers,

We are pleased to announce that we have introduced a new feature allowing for refunds of GO7 Network transactions to be processed directly by CRS users.

You will now notice the option "GO7 Network" included in the refund options when applicable, such as for Kiwi bookings. This enables you to manage and process relevant refunds directly from your side:


Kiwi will now have the ability to request refunds directly from you for reservations. You will receive an email notification from the system (sent to the relevant address for each airline) informing you of such requests:



Once a refund request is received, it is important to process it promptly. After processing the refund, you are required to inform Kiwi of your actions, and they will have the opportunity to review the refund status.

To manage refund requests effectively, you can access all requests from the new sub-module located under CRM > Refund Requests:


Be sure to update the status of each refund request accordingly:

  • Pending: OTA is awaiting action from the airline.
  • Approved: The airline has approved the refund but has yet to process it in the reservation.
  • Done: The booking refund has been successfully processed from the reservation screen.


If you have any questions or require additional information regarding this option please submit a support ticket directly or contact us at support@aerocrs.com 
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