26/FEB/2020 - New Coupons system

Dear Customers,

We would like to update you that the new Coupons system is deployed and active on your systems.

This article will explain how to use and set the new coupons.

Managing the coupons is done from 'Marketing > Coupons' sub-module.

Click on 'New' Screenshot_at_Feb_03_09-47-28.png to create new coupon/s.


Follow the below chart to review all setting options for creating new coupon/s:

Active Coupon status
Show to agents Mark to allow usage of this coupon also on agents' bookings
Gift card Mark to sell gift card from the website
Apply on all services Discount will be valid for all the services which meet with the coupon configuration
From Limit the coupon to "cover" only flights From a specific destination (not mandatory), it can be used alone or with the To field for limiting the coupon for a specific route.
To Limit the coupon to "cover" only flights to a specific destination (not mandatory), it can be used alone or with the From field for limiting the coupon for a specific route.
Service start\End The time period of flights valid for this coupon/s
Usage start\end The time period of when it is possible to use this coupon/s
Type of usage Flight - limit the use of the coupon only for flight services.
Ancillary - limit the use of the coupon only for ancillary services.
Any Service - the coupon can be used on any service.
Flight Number Limit the coupon use for specific flight number. You can add multiple flight numbers separated by a comma (,) (Not mandatory)
Type of compensation Net discount - discount from the net fare (Taxes not inclusive).
Rack discount - discount from the total fare (Taxes inclusive).
Specific amount - the coupon will discount a set amount, for this option you can mark "cover all taxes" to have the discount cover taxes as well.
Amount For Net/Rack discount - enter a percentage (0-100)
For Specific amount - enter the discount amount (in default currency).
Max QTY of Passengers Limit the Max number of PAX on the PNR for coupon usage (Not mandatory)
QTY of coupons Number of coupons to create under the same settings
Cost per coupon Add a price per coupon (Not mandatory).
Min booking amount Set a min. PNR pricing to limit the usage of the coupons (Not mandatory). 
Code type Unique - The system will create a unique code per coupon (depending on QTY of coupons set).
Global - All created coupons will have the same global code. 
Coupon code Enter a coupon code, if a unique type is selected for type, the system will use the code and add a unique suffix after the entered code.
i.e. for unique code 'SUMMER' and 2 coupons created, the system will create 2 unique codes, 'SUMMER1111' and 'SUMMER2222'.
Affiliated agency  Add an agency that will be the affiliate for the coupons. (Not mandatory).
Affiliated % If an affiliate agency is selected, enter the affiliate % that will be added to the agency's deposit (Not mandatory).
PTL (min) Payment time limit in minutes when using this coupon
Notification remark The text entered here will be shown to a client when using the coupon on the website.
Internal remark  Internal text regarding the coupon.

Utilizing a coupon in the CRS

In order to utilize a coupon in a PNR, use the discount button Screenshot_at_Feb_03_15-15-33.png and choose the Coupon option, enter the coupon's code and select the service you want to utilize the coupon for:


If the coupon's settings and limitations comply with the selected service, the set discount will be deducted from the PNR and a coupon 'service' will be added to the PNR with the discount rate listed:


If one or more limitation is obligating the use of specific coupon code on a PNR/service, a relevant error message will be displayed with all the relevant information.

We have added a new permission at the user level to allow a user to utilize a coupon on the PNR screen:


It is also possible to open coupons from a PNR in order to add it like it was done before with Booking certificates, you need to press on the Coupon button from the PNR screen:


Note: As a default, this permission was granted to all users, if you need to restrict it from several users, please remove the marking of this permission.

Utilizing a coupon on the IBE

First, you will need to make sure that the option to enter a coupon code is marked active on your 'New IBE>IBE settings':


The client/agent will be able to enter his coupon code on every stage of the booking process, but the discounted amount will only be shown on the final payment page.

Entering the code on the homepage:


Entering the code on the booking process:


Entering the code on the payment page:



Once the coupon code is validated, a confirmation modal will be shown to the client, including the notification remark set for this coupon:


The discounted amount will also be displayed on the payment page:


Coupons monitoring and actions

From the 'Coupons' sub-module it is possible to monitor coupon usage and edit/delete coupons.


Total coupons - Total number of coupons created under this code.
Used coupons - Number of coupons used from the total created.
Unique code - Used for the Unique coupon type, see the SUMMER code example.
Coupon code - the "basic" code given when the coupon is created.

When clicking on an existing record of a coupon, it will be possible to delete that coupon or the entire series of coupons:


NOTE: It will not be possible to delete a used coupon/series.

In case a series was partially used and you wish to deactivate the remaining coupons, you will be able to update the 'QTY of coupons' on that coupon record to be equal to the number of already used coupons.
Example: for coupon code "PROMO" 1 out of the 5 coupons was already used, if we will update the 'QTY of coupons' to 1, no additional coupons will be valid for use with this code:


Additionally, we have added 2 special reports monitoring coupons and usage:

  • Coupons


  • Coupons changes log


Website links with coupons:

You can use the following examples to send links to your website with the validation of coupons already applied:


or if you want to send for a specific flight/date combination:


You can check the video of our latest webinar in the following link
 IMPORTANT: The new coupons system will replace the existing BC (Booking certificate) and affiliate code (Agencies).
All valid booking certificates and affiliate codes were automatically migrated and created as relevant coupon records on your system and you have been notified about the migration separately.


For any questions please contact us at supoprt@aerocrs.com 
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