How to create and utilize SSR's

In this article, you will learn how to create Special Service Requests (SSRs) in the system and how to apply them to passengers in a Passenger Name Record (PNR).

SSRs can be used to accommodate specific service requests by passengers, such as a wheelchair or a special meal.

If you want to see more examples of SSR's, you can open the following article:
Common SSR List

Creating a New SSR:

  1. Open the Operations Administrations module, and then click on the SSR sub-module.
  2. Click on the "+" button to create a new SSR, or click on an existing SSR to view/modify it.

When creating a new SSR, pay attention to the following settings:


  • Block Online Check-in: This setting will block passengers with this SSR from doing online check-in, useful for manual check-in verification.
  • Add to Assistance list: SSR will be added in PAL/CAL messages.
  • Show on Web: Activate the SSR to be available in the booking process on the website.
  • Order: Priority in which the SSR will be displayed on the website.
  • Code: Insert the SSR code, which will appear in manifests, PNL messages, e-tickets, etc.
  • Max per Flight: The maximum quantity allowed for the SSR to be booked on a flight.
  • Description: Description visible when adding the SSR to a passenger in the PNR screen and check-in screens.


How to apply SSR to a passenger?

Once SSRs are created in the system, apply them to passengers within a PNR:

  1. Within a PNR, click on the asterisk button next to each passenger name record.

2. A pop-up window will appear, listing relevant SSRs as you type.


3. In cases of multiple flights, click on "Check here to apply for all flights" checkbox.

4. Click the Save button to apply the SSR on all flights.

The added SSR for a passenger will be indicated by a change in the color of the button.

This is how the SSR indication will look in the check-in screen.

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