No results on flight search

I am trying to search for flight availability using the AVL command, but the search returns no results.


There are a few conditions that need to be met for flights to appear in the availability search. In short, the system must recognize that there is an active flight on the chosen route and date, with available classes and active fares for the specified route.


For the purposes of this article, we will use the example of the Barcelona-Madrid route operated by the fictional carrier NorthAir on July 30, 2016.


Red arrows in this article indicate mistakes in flight settings.

Green arrows highlight options that can also affect the appearance of flights in the availability search when used incorrectly.

So, let's begin.


So, let's begin. 

I know, that I've set everything correctly, but the flight still does not show up. Why is that?

First, let's go to the flight series settings (Operations->Flight Series 2), enter to the relevant flight series and check if everything is set correctly.

If we look at the "Active" column for our selected date, 30/07/2016, we'll notice that the "Active" option is not marked for this specific flight. Therefore, the system won't count it as an existing one. Let's navigate to the flight screen:

Let's check the "Active" option (and make sure the "Closed" option is unchecked as well), and at the same time, let's verify which classes are set for that flight - in our case, it's only class Y. For a complete reference of the Flight Screen functionality, please click here.

So now, let's check the settings of Y class (Marketing->Classes):

We can see here that although it's set as Active, the "Show To Direct Customers" checkbox is empty. Thus, when searching from CRS, this class will be visible only to agents. Another checkbox that can prevent the class from showing up is "Use Only OW Fares." Please refer to the Fare Types article farticle for more information about the usage of this option, and, and the full Classes screen reference for more information about the Class screen.

So, we've made class Y visible to direct customers, but the flight still doesn't appear in the availability search. Therefore, there's probably an issue with the fare. To check, let's go to Marketing -> Fares:

From those 3 fares for that route, let's choose the one for class Y:

There, we can see that although most of the settings seem to be set correctly, the Sell End date is set to 31.12.2015! Of course, it won't show up if we're trying to book (sell the fare) on 01.08.2016.

Other options that can affect the fare's appearance are marked with green arrows;

; please refer to the full Fare screen reference for more information about their effects.


So now, after changing the Sell End date in the fare option, the flight will show up as expected: 

So it was in our case. If it's not the case for you, and you have checked all of the flight, class, and fare settings, there's a list of more possible reasons:

  1. If you're a non-agent user, specific classes may be set for you in the user settings (Administration -> Users)
  2. If you are an agent user, specific classes may be sent both for your user (in Agents -> CRS Agents) and your agency (Agents -> Agencies)
  3. If you are an agent user, the specific fare scheme may be set for you, or, if there's no scheme set for you, the "See Generic Schemes" option is not set in the agency settings
  4. There may also be destination-related issues due to incorrect destination settings. For example, if you have two destinations with the same code, the fare may refer to the first one, and the search engine may refer to the second one. Additionally, for an agent user, the destination Min. Booking Interval option may block you from making last-minute bookings.
If you have any further questions, please don't hesitate to contact us by submitting a ticket to our Support department, and we will be more than happy to assist you. 


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